Prohibited and Restricted Items

This list is part of our Terms of Service (section 6). Prohibited items can never be sold on Gerai Digital. Restricted items can be sold only if you meet the conditions listed. You must also follow every Malaysian law that applies to what you sell, even where this list does not mention it.

Prohibited items

• Drugs and drug equipment: illegal drugs, cannabis and CBD products, drug paraphernalia, "legal highs".
• Medicines and poisons: prescription medicines, antibiotics, poisons under the Poisons Act 1952, and slimming or "cure" products without approval.
• Weapons: firearms, ammunition and their parts, replica guns, air guns, explosives, fireworks and firecrackers, switchblades, knuckledusters, tasers and pepper spray.
• Tobacco, smoking products and alcohol: cigarettes, cigars, rolling tobacco, e-cigarettes, vape devices and liquids, pods, shisha and shisha tobacco, heated tobacco, and any similar product, with or without nicotine; and all alcoholic drinks.
• Adult content: pornography and obscene material, sex toys, and escort or dating services.
• Gambling: lottery tickets, betting, gambling services, and gaming credits used for gambling.
• Counterfeit and pirated goods: fake branded items, replicas or "inspired" copies using a brand's logo, and pirated software, films, music, games and e-books.
• Stolen or illegally obtained goods: anything stolen or smuggled, or on which SST or customs duty was evaded.
• Wildlife and animal parts: protected species and their parts, ivory, pangolin scales, shark fin, and bird's nest without a valid licence.
• Human body parts: organs, blood, body fluids and human remains.
• Hazardous materials: toxic, radioactive, corrosive or flammable chemicals, gas cylinders, and pesticides that are not registered.
• Personal data and accounts: personal data, contact lists, social media or game accounts, government IDs, passports, certificates and forged documents.
• Financial products: cryptocurrency, investment schemes, forex signals, pyramid or get-rich schemes, loans and money transfer services.
• Surveillance and signal devices: signal jammers, spy cameras disguised as everyday objects, and devices for intercepting calls or messages.
• Official items: police, military or government uniforms, badges and number plates.
• Hate and harmful content: items that promote violence, terrorism, or hatred based on race, religion or royalty.
• Recalled and unsafe goods: products recalled or banned by a Malaysian authority, and unsafe children's products.

Restricted items

• Food and drinks: must meet the Food Act 1983 and its labelling rules. Home-made food sellers need a food handler course and typhoid vaccination. Say "halal" only with a valid JAKIM or state halal certificate.
• Cosmetics: notified with NPRA (Ministry of Health), with the notification number available.
• Health supplements and traditional medicines: registered with NPRA, showing a valid MAL number. No claims to treat or cure illness.
• Medical devices: registered with the Medical Device Authority, for example test kits, thermometers, and masks sold as medical.
• Electrical products: regulated items, such as chargers, kettles and extension sockets, must carry the Energy Commission and SIRIM label.
• Phones and radio equipment: certified by SIRIM or MCMC, for example phones, routers, walkie-talkies and drones.
• Plants, seeds and fertilisers: imported plants and seeds need a plant quarantine permit. Fertilisers and pesticides must be registered.
• Knives and tools: kitchen, craft and work tools only, sold to adults. No hidden blades.
• Second-hand goods: described honestly, including any defects.
• Pre-orders: show the expected delivery date clearly, and refund the shopper if you cannot deliver.
• Tickets, vouchers and digital products: only those you have the right to sell, delivered as described.
• Religious items: described respectfully. Nothing that insults any religion.
• Gold and precious metals: sold by a licensed dealer where the law requires it, with weight and purity stated.
• Live pets: you must hold a valid licence or permit to sell animals, for example from the Department of Veterinary Services, and show it to us whenever we ask while your store is live. No protected species. Animals must be kept and handed over humanely.

Changes to this list

We may update this list from time to time. An item that was allowed before may become restricted or prohibited, and the conditions for a restricted item may change. When that happens, we will give the merchants affected notice, and we may ask them to take those products down, or to meet the new conditions, by the date in our notice. If the law or an authority requires a product to come down straight away, for example after a recall or a ban, we may remove it without notice and tell the merchant afterwards.

If these rules are broken

We may remove listings, take a store offline, hold payouts under section 5 of the Terms, or close the account. This includes products a merchant has not taken down by the date in our notice. Where the law requires it, we report to the authorities. Anyone can report a listing to hello@chelevenild.my.